Refund Policy

To request a refund, clients must:
• Submit a written request detailing the reason for the refund.
• Clients must provide supporting documentation or evidence related to their refund request, such as receipts or relevant correspondence. This information should be submitted via text message or email for proper review.

• Clients may request a refund within 7 calendar days from the commencement of the project, provided that no substantial work has been completed. Refund requests submitted after this period will not be considered.
• Once the client has approved the website proposal, sitemap, wireframes, mock-ups, UI/UX designs, branding concepts, or any other creative deliverables, the project shall be deemed to have entered the production phase.
• Once the client approves the website mock-up/design or development begins, all payments made become non-refundable. This includes design, development, coding, revisions, testing, deployment, and any custom work performed specifically for the client.
• Since all website development services are custom-made and tailored to each client’s business, they cannot be returned, exchanged, or resold. For this reason, completed work and work in progress are considered non-returnable and non-refundable.
• If the client requests cancellation after work has commenced, RevoluteX Digital LLC reserves the right to retain all payments covering work already completed, labor performed, project management, consultation time, design assets, development hours, and any third-party expenses incurred.
• Approval of any project milestone, mock-up, design revision, functionality, or deliverable constitutes acceptance of the services provided up to that stage.
• A client’s change of business plans, financial circumstances, preferences, marketing strategy, ownership changes, or decision to discontinue the project shall not constitute grounds for a refund.
• Claims that the website or services are “unacceptable,” “unsatisfactory,” or similar subjective opinions shall not qualify for a refund where the services have been delivered substantially in accordance with the agreed project scope, signed agreement, approved designs, or written communications.
• Any payment dispute or chargeback initiated after development has commenced, without first providing RevoluteX Digital LLC a reasonable opportunity to resolve the issue, shall be considered a violation of these Terms and may result in suspension of all project work until the dispute is resolved.

• Marketing services begin immediately upon onboarding, campaign setup, strategy development, account audits, research, keyword analysis, competitor analysis, Google Business Profile optimization, SEO implementation, content creation, website optimization, or any other work performed on behalf of the client.
• Because digital marketing services involve professional time, expertise, research, and ongoing labor rather than the sale of physical goods, payments compensate for services rendered and are therefore generally non-refundable once work has begun.
• Clients may cancel recurring marketing services at any time by providing written notice via email or text message. Cancellation prevents future billing only and does not entitle the client to a refund for the current billing period.
• Marketing services operate on a monthly billing cycle. Once a billing cycle begins, all work performed during that cycle is considered earned and non-refundable.
• Progress reports are typically delivered at the conclusion of each service cycle. The absence of immediate ranking improvements, lead generation, traffic increases, sales, or other business outcomes during an active campaign shall not constitute failure to deliver services, provided the agreed services continue to be performed.
• SEO, Local SEO, Organic Marketing, Google Business Profile optimization, and related marketing services do not guarantee specific rankings, lead volumes, revenue increases, or business results, as these depend on numerous external factors outside RevoluteX Digital LLC’s control.
• A client’s decision to discontinue marketing efforts, change providers, change business strategy, close the business, experience financial hardship, or simply change their mind does not qualify for a refund.
• Claims that marketing services are “unacceptable,” “not as expected,” or similar subjective opinions shall not qualify for a refund where RevoluteX Digital LLC has performed the agreed services according to the signed agreement and project scope.
• Before initiating any payment dispute or chargeback, the client agrees to notify RevoluteX Digital LLC in writing and allow a minimum of 14 business days for investigation and resolution.
• Filing a chargeback while services are actively being performed, without first following the dispute resolution process described in this policy, may be considered a breach of this agreement.